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Complaints & Dispute Resolution

Break Front Consulting
325 N Saint Paul St., Suite 3100, Dallas, TX 75201 (USA)
Av. D. João II, 50, Edifício Mar Vermelho, 1990-095 Lisbon, Portugal
Email: info@breakfrontservices.com
Last updated: October 2025

1. Our Commitment

Break Front Consulting is committed to transparency, fairness, and professionalism in all client interactions.
We handle every complaint with care, impartiality, and confidentiality, in accordance with the laws of the jurisdictions in which we operate — the United States, the European Union, and Portugal.

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2. How to Submit a Complaint

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🇺🇸 Clients in the United States

If your service agreement falls under U.S. jurisdiction, you may contact our Dallas office:

Break Front Consulting – U.S. Office
325 N Saint Paul St., Suite 3100, Dallas, TX 75201
📧 info@breakfrontservices.com

We acknowledge all complaints within three (3) business days and aim to provide a written response within fifteen (15) business days.

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🇪🇺 Clients in the European Union (excluding Portugal)

Clients based within the EU but outside Portugal may submit complaints through our European support channels.
All EU complaints are processed under the General Data Protection Regulation (GDPR) and European consumer-protection standards.

How to file:

  • Email: info@breakfrontservices.com

  • Mail: Break Front Consulting – EU Desk
    Av. D. João II, 50, Edifício Mar Vermelho, 1990-095 Lisbon, Portugal

  • Acknowledgment: within 5 business days

  • Resolution goal: within 20 business days

Where applicable, clients in the EU may also seek mediation through their national consumer authorities or EU-wide Online Dispute Resolution (ODR) platform:
🔗 https://ec.europa.eu/consumers/odr

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🇵🇹 Clients in Portugal

In compliance with Decree-Law No. 156/2005, we maintain both a physical and an electronic Complaints Book (“Livro de Reclamações”).

You may submit your complaint via:

All complaints in Portugal are supervised by the Direção-Geral do Consumidor (DGC) and the ASAE, with mandatory responses within 15 business days.

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3. Internal Review Process

  1. All complaints are recorded in our internal compliance log.

  2. A senior consultant or compliance officer reviews the case objectively.

  3. A written response or resolution proposal is issued within the relevant deadline.

  4. Clients may request escalation to senior management if unsatisfied.

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4. Dispute Resolution and Arbitration

🇺🇸 United States

  • Unresolved disputes are referred to binding arbitration in Dallas, Texas, under AAA (American Arbitration Association) rules.

  • Both parties waive any right to a jury trial.

  • Arbitration is confidential, and costs are borne by each party unless ruled otherwise.

🇪🇺 European Union

  • Clients in the EU may seek mediation through national or cross-border consumer arbitration bodies.

  • Break Front Consulting cooperates with recognized ADR/ODR entities within the European Union.

🇵🇹 Portugal

  • Portuguese clients may request mediation via Centro de Arbitragem de Conflitos de Consumo or equivalent arbitration centers recognized by the DGC.

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5. Privacy & Data Protection

JurisdictionLegal Framework

🇪🇺 EU & PortugalGeneral Data Protection Regulation (GDPR)

🇵🇹 PortugalCNPD – Comissão Nacional de Proteção de Dados

🇺🇸 United StatesTexas Data Privacy and Security Act (TDPSA) & FTC consumer-protection principles

Personal data collected for complaint handling is used solely for that purpose and stored securely in accordance with the applicable data-retention periods.

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6. Supervisory & Regulatory Authorities

JurisdictionSupervisory AuthorityWebsite

🇪🇺 EUEU Online Dispute Resolution (ODR)https://ec.europa.eu/consumers/odr

🇵🇹 PortugalDireção-Geral do Consumidor (DGC)https://www.consumidor.gov.pt

🇵🇹 PortugalComissão Nacional de Proteção de Dados (CNPD)https://www.cnpd.pt

🇺🇸 USA (Federal)Federal Trade Commission (FTC)https://www.ftc.gov

🇺🇸 USA (Texas)Texas Attorney General – Consumer Protection Divisionhttps://www.texasattorneygeneral.gov

🌐 ArbitrationAmerican Arbitration Association (AAA)https://www.adr.org

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7. Confidentiality Statement

All complaint-related information is treated as strictly confidential.
Details are disclosed only to the parties involved or when legally required.

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8. Principle of Good Faith

Every concern deserves attention and fairness.
Our goal is not only to resolve disputes but to preserve trust and integrity in every client relationship.

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9. Contact Summary

OfficeAddressEmailPhone

🇺🇸 Dallas325 N Saint Paul St., Suite 3100, Dallas, TX 75201- info@breakfrontservices.com

🇵🇹 LisbonAv. D. João II, 50, Edifício Mar Vermelho, 1990-095 Lisbon - info@breakfrontservices.com

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